Out with the Old and in with the New: The VOIP project

Southeast is Implementing New Campus Phone System

Our 20-year old telephone system is scheduled to be replaced with a much more current system called Avaya IP Office which is a VOIP (Voice Over Internet Protocol) based phone system. While it served us well, the current system is becoming difficult to maintain, with scarce and limited replacement parts available. With this change, the University will gain features and functionality. The new system will offer enhanced services, such as voicemail to email, desktop integration, a mobile application, and improved call center services for the University. 

Timeline: 

Fall 2019, Information Technology will begin a rolling implementation, with the new and old system integrated for continued service. Each college/department will be contacted to plan and schedule their individual move.  

With telephones being replaced campus-wide, implementation is expected to take 10 months.  

Equipment: 

All currently active faculty/staff phones will be replaced with a new base model phone (Avaya J139) and the Avaya Equinox desktop app, at no cost to the department. A mobile app as well as two additional phone models (J169 & J179) with additional features will be available for an additional cost. Each department will be contacted by IT as they work to build a current inventory of existing active phones. 

Information regarding the new phone system (the VoIP project) can be found at: https://www.semo.edu/it/telecomm/. Check back often to access up-to-date schedule information, phone specifications, guides and links to online training.  Throughout the implementation, faculty and staff will have opportunities in group settings to see the new phones and learn about new features. 

If you have any questions about this upgrade, please contact the IT Telecommunications office at ext. 2575.