There may come a time when you experience a technical issue and you don’t have time to talk to someone to report it. Or, there may be the occasion when you’ve experienced a hardware, software, or networking problem and could not reach someone at the IT Help Desk. While Information Technology hopes that isn’t the case, we want you to know there are alternatives to reporting your issue. One such means is using Web Help Desk, an online tool that allows faculty, staff, and students to enter tickets without calling or emailing the IT Help Desk. It is accessible 24 hours a day, 7 days a week. Meaning that even when the IT Help Desk is closed, tickets can be submitted by all current students, faculty, staff, and retirees, who are known as clients in the system.
Clients can use Web Help Desk to not only submit a ticket, but also to view ticket status or notes added by Information Technology. A ticket can concern problems or inquiries regarding computer hardware/software, Moodle, malware, classroom technologies, SE Key, password, email, Southeast ID, network and Wi-Fi, etc. You can use Web Help Desk ticketing system on your smart phone, tablet, or computer.
Help is only a click away. Access Web Help Desk from http://whd.semo.edu. To discover additional information on the use of Web Help Desk, review the tutorial available at https://semo.edu/it/helpdesk/whd.html.
Author: Vincent Kovich, IT Help Desk Assistant
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